Returns & Exchanges
At Robeez, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unwashed and unworn items in their original packaging. We strive to make the return process as simple as possible to ensure your little one finds the perfect fit.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Once your request is submitted, download and print the prepaid shipping label provided via email and securely package your items.
Ship the Package
Drop off your package at any authorized carrier location; please ensure the original packing slip is included inside for faster processing.
Receive Your Refund
After our warehouse team inspects the returned footwear, your refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing