Frequently Asked Questions
Everything you need to know about our soft-soled footwear and accessories.
What is the best way to determine my child's shoe size?
We recommend measuring your child's foot from heel to big toe and referring to our comprehensive size guide. For the best fit, allow about half an inch of room for growth.
How do I clean and maintain my Robeez leather shoes?
For leather styles, spot clean with a mild detergent and a damp cloth. For suede soles, use a soft bristle brush or fine sandpaper to gently restore the texture and grip.
What is your return and exchange policy?
We offer a 30-day return policy for unwashed and unworn merchandise in its original packaging. Please note that items marked as final sale are not eligible for return.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days, while expedited options are available at checkout.
Are Robeez shoes recommended by pediatricians?
Yes, our soft-soled shoes are designed to mimic barefoot walking, which is recommended by experts to support healthy foot development and muscle growth in infants and toddlers.
Do you ship internationally?
Currently, we ship to the United States and Canada. Shipping rates and delivery timelines vary depending on your specific location and selected shipping method.